Terms of use

Last updated: 16 October 2026

These terms are an agreement between you and Wrenhaven Ltd ("we", "us"), a company registered in England and Wales (company number 17506473), which runs Handoverhub. Our registered office details are available from Companies House. You can contact us at support@handoverhub.co.uk.

Please read these terms, and our Privacy policy, before you use Handoverhub. By creating an account you agree to them. If you don't agree, please don't use the app.

1. What Handoverhub is

Handoverhub is a communication and record-keeping app for separated parents in the UK. It gives you messages, a shared calendar, shared expenses, a health log, a private journal, safety tools and exports of your records.

Handoverhub is not a law firm and doesn't give legal advice. Nothing in the app, its guides, its exports or its calmer-wording suggestions is legal advice. Exports are factual copies of what was entered in the app, with an integrity certificate showing whether the record has been changed. Whether a court, Cafcass, a mediator or anyone else accepts or relies on a record is for them to decide, and we make no promise about it or about the outcome of any case. For advice on your situation, speak to a solicitor or another qualified adviser.

Handoverhub is not an emergency service. Messages may not be read straight away. If you or a child are in danger, call 999.

2. Who can use it

• You must be 18 or over. You'll be asked to confirm this when you sign up.
• Handoverhub is for parents (and others with parental responsibility or caring for a child) to organise arrangements for their children. A family can have two parents.
• Use it only in a way that's lawful and consistent with any court order that applies to you. For example, if an order stops you contacting the other parent, don't use Handoverhub to contact them unless the order allows it.

3. Your account

• You sign in with a one-time code sent to your email address. Keep your email account and phone secure, and don't share sign-in codes.
• Give accurate information, and keep your email address up to date.
• Your account is personal to you. Don't let anyone else use it, and don't pretend to be someone else.
• Tell us straight away at support@handoverhub.co.uk if you think someone else has accessed your account.

4. The shared record is permanent

This is the most important thing to understand about Handoverhub.

• Messages, calendar changes, change requests and replies, expenses, payments and health log entries you add to the shared record can't be edited or deleted by you, your co-parent or us. They are shared with your co-parent as soon as they're sent. Think before you send.
• If you make a mistake, add a new message or entry correcting it.
• Your co-parent can keep, export and share their copy of the shared record, for example with their solicitor, a mediator, Cafcass or a court.
• If you close your account, the entries you sent stay in your co-parent's copy. You can choose to have your name shown as "Former member". Our Privacy policy explains how long records are kept.
• Your private journal and document vault are only visible to you unless you choose to share an entry. Once shared, it becomes part of the shared record.

5. Your content

You own what you write and upload. You give us permission to store, copy, process and display it, only so we can provide Handoverhub to you and your co-parent (including keeping the shared record as these terms and our Privacy policy describe). You confirm you have the right to upload anything you add, such as photos and documents.

6. Acceptable use and safety

You must not use Handoverhub to:

• threaten, harass, intimidate, abuse or stalk anyone, or to try to control or monitor someone;
• share illegal content, including child sexual abuse material, intimate images shared without consent, threats of violence, or content that encourages self-harm or terrorism;
• break a court order, injunction or bail condition;
• share someone else's private information or images without a lawful reason;
• impersonate anyone, or create a false record;
• upload viruses or harmful code, try to get into accounts or systems you're not allowed into, interfere with the service, or copy or scrape it with automated tools;
• copy, sell or resell the app, or reverse engineer it except where the law allows.

Reporting. If you see something illegal or harmful, or you're worried about your safety or a child's, contact us at support@handoverhub.co.uk, or use More › Safety & support in the app. We aim to reply within 1 working day. You'll also find no-contact mode, quiet hours and UK helplines there.

What we may do. If we reasonably believe someone has broken these rules, we may warn them, limit features, or suspend or close their account, and we may report illegal content to the police or other authorities where we're required to or it's needed to protect someone. Because the shared record is also the other parent's record, we won't normally delete entries from it, but we may restrict access to illegal content where the law requires. If you think we've got a decision wrong, or want to complain about how we handled a report, email us and we'll review it.

7. Free and Pro

Messaging, the shared calendar, expenses, the health log, your private journal, every safety tool and exports of the last 90 days are free. Nobody has to pay to talk about their children.

Handoverhub Pro is optional and adds features such as full-history exports, evidence packs, expense statements, the monthly summary, calendar export, the document vault, AI calmer wording, "What did we agree?" search and read-only access for professionals. The Pro screen in the app shows what's included.

Option	Price (including VAT)
Pro, just you	£3.99 a month, or £34.99 a year
Pro, both of you (also gives your co-parent Pro)	£5.99 a month, or £49 a year
One full export (one full-history export or one evidence pack)	£14.99 one-off

The price shown in the app before you buy is the price you pay. We may change prices for the future; the App Store or Google Play will tell you before a price rise affects your subscription, and you can cancel before it does.

• 14-day Pro trial. New accounts get Pro free for 14 days, one trial per person. No payment details are needed and there's nothing to cancel. When it ends you simply go back to the free features and keep everything you recorded.
• Store free trial. Separately, Apple or Google may offer an introductory free trial when you subscribe, if you're eligible. The app shows its length and the price that follows before you confirm. It turns into a paid subscription at the end unless you cancel at least 24 hours before it ends.
• "Both of you". Your co-parent is told only if you choose a plan for both of you, and they can turn shared Pro off for themselves. If your subscription ends, their shared Pro ends too. Buying Pro never adds anything to your shared record.
• If Pro ends, your free features and all your data stay. Documents in your vault stay viewable.
• If cost would stop you using Pro features you need, for example for court, you can ask for free Pro under More › Safety & support.

8. Billing, renewals, cancelling and refunds

• Billing. Purchases are made and billed through the Apple App Store or Google Play, using the payment method in your store account. Their terms also apply to the purchase.
• Automatic renewal. Subscriptions renew automatically at the end of each month or year, at the same price unless you're told otherwise, until you cancel.
• Reminders. Unless you turn them off in Settings, we remind you in the app before a store free trial ends and 7 days before each yearly renewal, with the price.
• Cancelling. You can cancel any time in your App Store or Google Play subscription settings (the app links you there). Cancel at least 24 hours before a renewal to avoid the next payment. You keep Pro until the end of the period you've paid for. Closing your Handoverhub account or deleting the app doesn't cancel a subscription.
• Your right to change your mind. As a consumer you normally have 14 days after buying a subscription to cancel it and get a refund. If Pro starts straight away at your request, you may be charged for the time you used before cancelling. For the one-off export, once you've used it to make your export you can no longer cancel it, because it has been supplied with your agreement.
• Refunds. Because Apple and Google take the payment, refunds are requested from them (Apple: reportaproblem.apple.com; Google: Google Play order history), and they decide under their policies and your legal rights. If you have a problem getting a refund you're entitled to, contact us and we'll help.
• New subscription rules. The subscription rules in the Digital Markets, Competition and Consumers Act 2024 are not yet in force. When they come into force we will follow them, including any reminder notices, cooling-off rights and easy ways to cancel they require, and we'll update these terms.

Nothing in these terms affects your legal rights as a consumer.

9. AI calmer wording

• When the tone check flags a draft, the app can suggest a calmer version. On the free plan, up to 5 suggestions a day are made on your phone. With Pro or the Pro trial, suggestions are written by AI (our provider is Anthropic). Our Privacy policy explains what is sent.
• Suggestions are produced automatically and can be wrong, miss something or change your meaning. Read and edit a suggestion before you send it. You decide what to send, and you're responsible for it. Suggestions are not legal advice.
• Fair use: up to 30 AI suggestions a day and 900 a month per person. Above that, or if the service is very busy or unavailable, the app shows its built-in suggestion instead. The tone check warning itself is never limited, and the tone check never stops you sending.
• We may change the AI provider or model to keep the feature working well, and will update our Privacy policy if we do.

10. Availability and changes to the app

• We work to keep Handoverhub available and working, but we can't promise it will always be uninterrupted or error-free. We may need to pause it for maintenance, updates or security reasons, and parts of it rely on internet connections and other providers.
• Keep the app updated. Some features may stop working on very old versions of the app or your phone's operating system.
• We may improve or change features. If we make a change that significantly reduces what you've paid for, we'll tell you, and you can cancel and ask for a refund of any period you've paid for but not received.
• If we ever decide to close Handoverhub, we'll give you at least 30 days' notice where we can, so you can export your records.

11. Our responsibility to you

• We provide Handoverhub with reasonable care and skill, as described in these terms. If we don't, please tell us and we'll try to put it right.
• We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen or if we both knew it might happen when you agreed to these terms.
• We're not responsible for loss that isn't foreseeable, for what other people (including your co-parent or professionals) do with the record or the app, for decisions made by courts, professionals or the other parent, or for losses caused by events outside our reasonable control.
• Handoverhub is for personal and domestic use. We're not responsible for business losses.
• If digital content we supply damages your device or other digital content and that's because we didn't use reasonable care and skill, we'll either repair the damage or pay you compensation.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights as a consumer, or for anything else that can't be limited or excluded by law.

12. Ending your use

• You can stop using Handoverhub at any time, and close your account in the app (More › Your data › Close my account) or at handoverhub.co.uk/delete-account.html. Remember to cancel any subscription in your store settings.
• We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or to protect someone from harm. Unless the law or safety prevents it, we'll tell you why and give you a chance to export your records. If we close your account without good reason, we'll refund any period you've paid for but won't receive.
• When an account closes, the shared record is handled as described in section 4 and our Privacy policy.

13. Apple and Google

If you got the app from the Apple App Store or Google Play, these terms are between you and Wrenhaven Ltd only, not Apple or Google. We, not Apple or Google, are responsible for the app and its content, its maintenance and support, and any claims about it (including product liability, consumer law and intellectual property claims). If the app doesn't meet a warranty that applies, you can tell Apple and Apple will refund the purchase price (if any); to the extent the law allows, Apple has no other warranty obligation. You confirm you're not in a country subject to a US Government embargo and not on a US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. The store's own terms of service also apply to your use of the store.

14. Changes to these terms

We may update these terms when the app, our services or the law change. We'll tell you in the app before a material change takes effect. If you don't agree, you can stop using Handoverhub and close your account, and if you have a subscription you can cancel it. The date at the top shows the latest version.

15. Other important terms

• If a court decides part of these terms can't be enforced, the rest stays in force.
• If we don't enforce a right straight away, we can still enforce it later.
• We may transfer this agreement to another organisation that takes over Handoverhub, and we'll tell you if we do. Your rights won't be reduced as a result.
• Except for Apple as set out in section 13, nobody else has rights under these terms.

16. Law and disputes

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and you keep the protection of the mandatory consumer laws where you live.

If you have a complaint, please email us first at support@handoverhub.co.uk and we'll try to resolve it.

17. Contact

Wrenhaven Ltd, a company registered in England and Wales, company number 17506473. Registered office details are available from Companies House.
Email: support@handoverhub.co.uk