Delete your Handoverhub account

In the app (quickest)

1. Open Handoverhub and go to More › Your data.
2. Tap Download my data first if you want a copy.
3. Tap Close my account… and confirm.

Without the app

Email support@handoverhub.co.uk from the address you signed up with, with the subject "Delete my account". We'll confirm and complete it within 30 days.

What's deleted, and what's kept

Deleted

When you close your account in the app. If you ask us by email instead, we complete it within 30 days.

• Your account and sign-in details (your name, email address and user ID).
• Your private journal, including its photos, evidence marks and notes.
• Your document vault (documents, photos and expiry dates).
• Your device push tokens, read time, AI usage counts, purchase records and settings.
• If nobody else ever joined your family: the whole shared record and its photos.

Kept

• The shared record, if your co-parent ever joined. It stays in their copy, including the entries you sent and their photos (such as receipts and health log photos), so neither parent can remove evidence. An entry is added saying you closed your account. You can choose to have your name replaced with "Former member", but the content of your entries stays as it was. After both parents have closed their accounts or left, it's kept for up to 6 years, then deleted, unless the law requires us to keep it longer (for example a court order).
• Trial fingerprint. A one-way SHA-256 fingerprint of your email address, no longer linked to your account, so the same email can't start a second free trial. It can't be turned back into your email address.
• Emails with us and reports you sent from the app: up to 2 years after the matter is closed.
• Backups: deleted data can remain in our hosting provider's encrypted backups for a short time (normally no more than 30 days) until they're overwritten.
• Apple, Google and RevenueCat keep their own purchase records under their own policies.

Cancel any Pro subscription in Google Play first. Deleting your account doesn't cancel it.

See the privacy policy for more.